Multilingual Airport Passenger Service Specialist

lliance Ground International; Chicago (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

On-the-job training

401(k) matching

Job summary

Alliance Ground International seeks a Passenger Service Agent to deliver first-class service to travelers at the ticket counter, gate, and boarding areas. You will manage reservations, fares, refunds, and baggage with a focus on safety and efficiency in a fast-paced environment.

Strong communication and math skills are essential. Role requires at least a high school diploma, US work authorization where applicable, and SIDA training.

Qualifications

• High school diploma, GED, or equivalent.
• US work authorization if location is in the United States as defined by law.
• SIDA training to obtain airport security ID.

Responsibilities

• Provide exceptional customer service per AGI and airline standards at the ticket counter and gate.
• Ensure safety and security is never compromised.
• Handle ticketing, reservations, refunds, baggage handling, and excess charges.
• Answer inquiries about flight schedules, fares, and general travel information.
• Meet aircraft at gate and assist with boarding and deplaning.
• Follow procedures for Dangerous Goods.

Skills

Communication

Time management

Critical thinking

Computer skills

Math skills

Education

High school diploma

Tools

Computer systems

Job description

Alliance Ground International seeks a Passenger Service Agent to deliver first-class service to travelers at the ticket counter, gate, and boarding areas. You will manage reservations, fares, refunds, and baggage with a focus on safety and efficiency in a fast-paced environment.

Strong communication and math skills are essential. Role requires at least a high school diploma, US work authorization where applicable, and SIDA training.