Airport Passenger Service Pro - Check-In & Gate Support

Menzies Aviation; Wichita (KS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Paid Parking

Uniform Provided

401K

Job summary

Menzies Aviation in Wichita, KS is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist with baggage and gate information at the airport. The role requires adherence to uniform guidelines and codes of conduct with a positive, customer-first attitude.

The position involves checking in passengers, coordinating with gates, and providing excellent service while maintaining efficiency in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Able to pass a pre-employment drug screen.
• Must pass FBI background check and obtain US Customs seal.
• Able to stand for long periods at the ticket counter and gate check-in areas.
• Flexible to work variable shifts including weekends and holidays.
• Prior customer service experience strongly preferred.
• Intermediate computer skills required.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and issues in the airport.
• Host self-service kiosks and verify passenger documents prior to boarding.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

Skills

Customer service

Computer skills

English proficiency

Positive attitude

Stamina

Education

High School or better

Tools

Computer systems

Job description

Menzies Aviation in Wichita, KS is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist with baggage and gate information at the airport. The role requires adherence to uniform guidelines and codes of conduct with a positive, customer-first attitude.

The position involves checking in passengers, coordinating with gates, and providing excellent service while maintaining efficiency in a fast-paced environment.