Airport Passenger Service Lead

Menzies Aviation; El Paso (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Menzies Aviation in El Paso is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including check-in processing, ticketing, baggage handling, and passenger assistance. You will ensure service quality while adhering to uniform and conduct guidelines.

We value calm, proactive leaders who can manage crowds, operate kiosks, and communicate clearly at the gate. This role requires standing for long periods and strong customer service focus.

Qualifications

• Ability to read, write and speak English.
• Strong communication skills.
• Able to stay calm under pressure.
• Able to stand for long periods.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Skills

Common sense

Computer skills

English fluency

Positive attitude

Stamina standing

Job description

Menzies Aviation in El Paso is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including check-in processing, ticketing, baggage handling, and passenger assistance. You will ensure service quality while adhering to uniform and conduct guidelines.

We value calm, proactive leaders who can manage crowds, operate kiosks, and communicate clearly at the gate. This role requires standing for long periods and strong customer service focus.