Airport Passenger Experience Supervisor

Menzies Aviation; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including ticketing, check-in processing, luggage handling and passenger assistance. You will lead daily operations at the gate and check-in areas, ensuring a high standard of service.

You will manage a team, ensure compliance with safety policies, and uphold our commitment to excellent guest experiences across all passenger touchpoints while

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED.
• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one (1) year of lead or supervisory experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Perform other duties as requested

Skills

Strong communication

English proficiency

Calm under pressure

Stand for long periods

Positive attitude

Education

HS Diploma or GED

Tools

Computer systems

Job description

Menzies Aviation in the United States is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including ticketing, check-in processing, luggage handling and passenger assistance. You will lead daily operations at the gate and check-in areas, ensuring a high standard of service.

You will manage a team, ensure compliance with safety policies, and uphold our commitment to excellent guest experiences across all passenger touchpoints while