Passenger Service Specialist — Check-In & Customer Care

Swissport; Orlando (FL); Vor Ort; USD 19.000 - 26.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Swissport is a global aviation services leader seeking a Passenger Service Agent. You will provide passenger/customer services per contract, including reservations, ticketing, baggage handling, and check-in processes.

Expect to support special needs passengers and ensure smooth flow through Customs and security. The role offers full-time hours at competitive pay with comprehensive health benefits, 401(k) with company match, paid time off, sick time, and holidays.

Qualifikationen

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in country specific language.

Aufgaben

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing and fee calculations where applicable.
• Assist passengers with special needs, VIPs, unaccompanied minors, and wheelchair assistance.

Kenntnisse

Customer service

Excellent communication

Independent worker

Attention to detail

Multilingual desirable

Self-motivated

Ausbildung

High School diploma or GED

Jobbeschreibung

Swissport is a global aviation services leader seeking a Passenger Service Agent. You will provide passenger/customer services per contract, including reservations, ticketing, baggage handling, and check-in processes.

Expect to support special needs passengers and ensure smooth flow through Customs and security. The role offers full-time hours at competitive pay with comprehensive health benefits, 401(k) with company match, paid time off, sick time, and holidays.