Passenger Services Agent – Check-In & VIP Support

Swissport International AG; Morrisville (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Morrisville, NC, is seeking a Passenger Service Agent to provide passenger and customer services including reservations, ticketing, baggage processing, terminal and gate check-in, jet way operation, greeting arriving passengers, VIP handling, and special passenger assistance.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced aviation environment; full-time benefits include health and 401(k), paid time off,

Qualifications

• High School diploma or GED equivalent.
• Spanish Speaker, bilingual preferred.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in country specific language.
• Additional languages desirable.
• Commitment to continuous improvement.
• Self motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and apply flexible approach when required.
• Must be able to type and learn airline specific computer reservation/ ticketing software.
• Willingness to work in inclement weather.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
• Produce all required, work-related documentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Self motivation

Spanish language

Typing

Independence

Multilingual

Education

High School diploma or GED

Tools

Reservation/Ticketing software

Job description

Swissport International AG in Morrisville, NC, is seeking a Passenger Service Agent to provide passenger and customer services including reservations, ticketing, baggage processing, terminal and gate check-in, jet way operation, greeting arriving passengers, VIP handling, and special passenger assistance.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced aviation environment; full-time benefits include health and 401(k), paid time off,