Airport Passenger Services Agent — Multilingual

Swissport; Virginia (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent to provide passenger services including reservations, ticketing, baggage handling, and check-in at our US locations.

The role requires fluent English and proficiency in at least one of Japanese, Korean, Vietnamese, Chinese (Mandarin/Cantonese), or Filipino. Evening availability and customer-service experience are essential. The position pays $18.50 per hour and offers opportunities across airport operations.

Qualifications

• High School diploma or GED equivalent.
• Evening availability is required.
• Training hours require open availability
• Passionate about customer service and must have relevant work experience
• Excellent communication skills in country specific language; additional languages desirable

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including fee calculation
• Assist passengers with arrival and check-in including support for unaccompanied minors, VIPs, and wheelchair needs
• Direct passengers through Customs, Immigration, and Quarantine as required
• Make public address announcements
• Assist Ramp Service Agents with wheelchairs and gate-checked bags
• Comply with security requirements and airline SOPs
• Operate reservation/ticketing software
• Produce all required work-related documentation
• Other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Independent worker

Education

High School diploma

GED equivalent

Tools

Reservation software

Ticketing system

Job description

Swissport International AG is seeking a Passenger Service Agent to provide passenger services including reservations, ticketing, baggage handling, and check-in at our US locations.

The role requires fluent English and proficiency in at least one of Japanese, Korean, Vietnamese, Chinese (Mandarin/Cantonese), or Filipino. Evening availability and customer-service experience are essential. The position pays $18.50 per hour and offers opportunities across airport operations.