Airport Passenger Operations Lead

Tailored Management; Columbus (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Tailored Management is seeking an Airport Passenger Operations Flight Lead to supervise staff, ensure compliance with airline and airport rules, and coordinate passenger flow from check-in to boarding.

The role involves Ground Security Coordinator duties, conflict resolution with customers, and ongoing training support for new hires. Schedule flexibility includes weekends and holidays as flight schedules require.

Qualifications

• High school diploma or GED required.
• Must possess and maintain a valid Ohio driver license, in good standing.
• Must have previous airport experience.

Responsibilities

• Greet passengers and assist at ticketing and gate areas.
• Assign staff duties and supervise shifts.
• Conduct pre/post flight briefings and report irregularities.
• Perform Ground Security Coordinator duties and security checks.
• Assist with passenger check-in, loading/unloading, and boarding.
• Prepare flight closeout paperwork and incident/issue reports.

Skills

Conflict resolution

Customer service

Team collaboration

Communication

Attendance reliability

Computer skills

Education

High school diploma or GED

Valid Ohio driver license

Airport experience

Tools

Training manuals

Flight/airport software (unspecified)

Job description

Tailored Management is seeking an Airport Passenger Operations Flight Lead to supervise staff, ensure compliance with airline and airport rules, and coordinate passenger flow from check-in to boarding.

The role involves Ground Security Coordinator duties, conflict resolution with customers, and ongoing training support for new hires. Schedule flexibility includes weekends and holidays as flight schedules require.