Airport Customer Service Lead

Primeflight-Aviation-5; Cleveland (OH); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent Lead to supervise a team, improve passenger service, and coordinate airport operations. The role emphasizes training, performance monitoring, and adherence to airline and airport policies.

The position requires 18+ years of age, legal work authorization, and flexibility to work various shifts, including nights and holidays. Strong communication skills and background checks are essential.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Background check and drug screen required.
• Able to work various shifts including nights, weekends and holidays.

Responsibilities

• Supervise and lead a team of customer service agents, ensuring high-quality passenger service.
• Train and mentor new agents in customer service protocols and airport procedures.
• Coordinate staff schedules and assignments to ensure adequate coverage at all times.
• Monitor team performance and provide feedback to improve service quality.
• Handle escalated customer issues and complaints with professionalism and tact.
• Ensure team compliance with airline and airport regulations and procedures.
• Develop strategies to enhance customer satisfaction and streamline service operations.
• Maintain knowledge of flight schedules, gate information, and changes in airport services.

Job description

PrimeFlight Aviation Services is seeking a Customer Service Agent Lead to supervise a team, improve passenger service, and coordinate airport operations. The role emphasizes training, performance monitoring, and adherence to airline and airport policies.

The position requires 18+ years of age, legal work authorization, and flexibility to work various shifts, including nights and holidays. Strong communication skills and background checks are essential.