Passenger Services Manager - Airport Operations Leader

Worldwide Flight Services, Inc.; Houston (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

DailyPay access

Spot awards program

Medical options

Travel discounts

Pet insurance

Wellness programs

401k program

Internal mobility

Job summary

Worldwide Flight Services, Inc. seeks a Passenger Services Manager to oversee all aspects of passenger service operations, ensuring safe, efficient and customer-focused delivery.

You will lead front-line teams responsible for check-in, boarding, arrivals, and special assistance, while coordinating with station leadership and airline customers. The role emphasizes compliance with airline and regulatory standards, performance management, and strong emphasis on safety and service excellence in a

Qualifications

• Bachelor's degree or equivalent experience in related field.
• One to two years related experience or training; or equivalent.
• Ability to read, analyze, and interpret general regulations and policies.
• Ability to write reports and communicate effectively.

Responsibilities

• Lead and support passenger service teams to deliver exceptional customer experiences.
• Ensure compliance with TSA, FAA, and airline policies, procedures, and service level agreements.
• Oversee staffing, scheduling, and training to meet operational demands.
• Monitor daily flight activities to ensure on-time performance and service quality.
• Conduct performance reviews, coach supervisors, and foster professional development.
• Manage incident reports, customer feedback, and corrective action plans.
• Liaise with airline customers, airport authorities and internal departments to resolve issues and maintain strong relationships.
• Maintain records, reports and documentation in accordance with company and regulatory requirements.
• Promote a strong culture of safety, teamwork, and accountability throughout the station.

Skills

Clear communication

Regulatory reading

Report writing

Presentation skills

Education

Bachelor's degree

Job description

Worldwide Flight Services, Inc. seeks a Passenger Services Manager to oversee all aspects of passenger service operations, ensuring safe, efficient and customer-focused delivery.

You will lead front-line teams responsible for check-in, boarding, arrivals, and special assistance, while coordinating with station leadership and airline customers. The role emphasizes compliance with airline and regulatory standards, performance management, and strong emphasis on safety and service excellence in a