Airport Passenger Experience Specialist

PrimeFlight Aviation; Monterey (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. seeks a Customer Service Agent to assist passengers at the airport with check-in, boarding and inquiries. You will deliver friendly, accurate information and resolve issues while adhering to airline policies and safety procedures.

Collaborate with ground staff and airport departments to ensure a smooth passenger experience. Strong English communication, a year of customer service, and flexibility for shifts are required.

Qualifications

• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• One year of customer service experience.
• Ability to use IPads/Tablets and computers for check-in and inquiries.
• Pass a background check and drug screen.
• Flexibility to work various shifts including nights, weekends and holidays.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Resolve customer issues and complaints in a professional and timely manner.
• Make announcements and inform passengers about flight changes and boarding times.
• Ensure compliance with airline and airport regulations and procedures.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and loyalty services.

Skills

Customer service experience

English communication

Team collaboration

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. seeks a Customer Service Agent to assist passengers at the airport with check-in, boarding and inquiries. You will deliver friendly, accurate information and resolve issues while adhering to airline policies and safety procedures.

Collaborate with ground staff and airport departments to ensure a smooth passenger experience. Strong English communication, a year of customer service, and flexibility for shifts are required.