Airport Passenger Experience Specialist

PrimeFlight Aviation Services; Monterey (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent at the airport to greet passengers, answer inquiries, assist with check-in and boarding, and coordinate with ground staff to ensure a smooth and welcoming passenger experience.

You will provide accurate information on schedules and services, resolve issues professionally, and uphold airline policies and safety standards. The role requires flexibility for varied shifts in a busy airport environment.

Qualifications

• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• Communicate effectively in English (reading, writing, speaking).
• One year of customer service experience.
• Ability to access and interpret information using IPads/Tablets, Computers, and Mobile Devices.
• Willing to work various shifts including nights, weekends and holidays.
• Pass a background check and drug screen.
• Eligibility to obtain needed credentials (FAA, RAIC, TSA, Port Authority, U.S. Customs, as applicable).
• Flexible to work 24/7 operations.

Responsibilities

• Greet and assist passengers with check-in, boarding, and inquiries.
• Provide information on flight schedules, gates, and airport services.
• Handle check-in and baggage processing courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Resolve passenger issues professionally and promptly.
• Make announcements about flight changes and boarding times.
• Ensure compliance with airline and airport regulations.
• Coordinate with ground staff and crew for a smooth experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and loyalty services.
• Collaborate with security personnel to ensure safety.
• Keep the work area clean and stocked with necessary materials.
• Participate in ongoing training to enhance customer service skills.
• Exemplify PrimeFlight customer service and safety standards.
• Perform additional duties as assigned by management.

Skills

Customer service

English communication

Tools

IPads/Tablets

Computers

Job description

PrimeFlight Aviation Services is seeking a Customer Service Agent at the airport to greet passengers, answer inquiries, assist with check-in and boarding, and coordinate with ground staff to ensure a smooth and welcoming passenger experience.

You will provide accurate information on schedules and services, resolve issues professionally, and uphold airline policies and safety standards. The role requires flexibility for varied shifts in a busy airport environment.