Airport Customer Experience Supervisor

PrimeFlight Aviation Services; Monterey (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to oversee a team delivering passenger assistance at the airport. You will supervise check‑in, boarding support, and ticketing activities while ensuring compliance with airline policies and safety regulations.

Collaboration with airport departments will be essential to maintain a smooth passenger experience. You will train and develop customer service agents, monitor performance, and foster a culture of excellence in service

Qualifications

• Minimum 5 years of customer service experience.
• 2 years in a Customer Service Lead or supervisory role.
• Knowledge of aviation industry and airport procedures.
• Ability to communicate effectively with colleagues and customers.

Responsibilities

• Oversee daily operations of the customer service team to ensure high‑quality passenger assistance.
• Monitor and coach agents, provide feedback and coaching.
• Resolve escalated passenger inquiries and issues.
• Train and mentor staff in best practices and airport procedures.
• Ensure adherence to airline and airport policies and service standards.
• Coordinate staff scheduling and shift rotations for optimal service levels.
• Maintain up‑to‑date knowledge of flight information and services.
• Oversee ticketing and reservation systems and handle changes.
• Lead regular team meetings and prepare performance reports.
• Participate in recruiting and developing customer service staff.

Skills

Customer service

Leadership

Airport operations

Communication

Staff supervision

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to oversee a team delivering passenger assistance at the airport. You will supervise check‑in, boarding support, and ticketing activities while ensuring compliance with airline policies and safety regulations.

Collaboration with airport departments will be essential to maintain a smooth passenger experience. You will train and develop customer service agents, monitor performance, and foster a culture of excellence in service