Airport Customer Service Agent: Passenger Care & Check-In

PrimeFlight Aviation Services; Greensboro (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life保险

Paid time off

Job summary

PrimeFlight Aviation Services in Greensboro, NC, seeks a Customer Service Agent to warmly welcome passengers at the airport, assist with inquiries, and support check‑in and boarding processes.

You will ensure compliance with airline policies and security procedures, resolve passenger concerns, and coordinate with airport departments to deliver a seamless travel experience while upholding PrimeFlight's service standards.

Qualifications

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean, organized, and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Customer service

Communication

English proficiency

Flexibility

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services in Greensboro, NC, seeks a Customer Service Agent to warmly welcome passengers at the airport, assist with inquiries, and support check‑in and boarding processes.

You will ensure compliance with airline policies and security procedures, resolve passenger concerns, and coordinate with airport departments to deliver a seamless travel experience while upholding PrimeFlight's service standards.