Airport Passenger Experience Agent

Alaska Air Group; Spokane (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive benefits

401k match

Annual bonus plans

Paid time off

Job summary

Horizon Air is seeking a Passenger Service Agent to assist guests with travel needs, manage check-in, baggage handling and boarding. You will respond to guest inquiries and resolve issues to ensure smooth travel experiences at the gate and curbside.

This role requires strong communication, multitasking and a willingness to work a flexible schedule in a dynamic airport environment. Starting wage is USD 19.10 per hour.

Qualifications

• Minimum 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
• Ensure cabin accommodations.
• Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Reservation system

Typing 25 WPM

Lifting 50 lbs

Standing

Flexibility

Overnight travel

Security clearance

English language

High school diploma

Minimum age 18

Work authorization

Education

High school diploma

Job description

Horizon Air is seeking a Passenger Service Agent to assist guests with travel needs, manage check-in, baggage handling and boarding. You will respond to guest inquiries and resolve issues to ensure smooth travel experiences at the gate and curbside.

This role requires strong communication, multitasking and a willingness to work a flexible schedule in a dynamic airport environment. Starting wage is USD 19.10 per hour.