Airport Guest Experience Agent

Alaska Airlines, Inc.; Portland (OR); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Free stand-by travel privileges on AL

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Horizon Air in Portland, OR, is hiring a Passenger Service Agent to assist guests with travel needs, respond to inquiries, and handle baggage, ticketing, check-in and boarding tasks. The role requires strong communication, the ability to multitask, and a willingness to work a flexible schedule including nights and weekends.

The position offers opportunities to contribute to excellent guest experiences, maintain airline standards, and participate in paid training.

Qualifications

• 1+ year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs (baggage, ticketing, check-in).
• Answer guest inquiries and resolve complaints.
• Assist with boarding flights and ensuring cabin accommodations.
• Process and secure guest luggage, handle delays and damaged baggage.
• Support with seat assignments, announcements, upgrades and standby requests.
• Perform other duties as assigned to ensure guest satisfaction.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Computerized reservation system

PA system

Job description

Horizon Air in Portland, OR, is hiring a Passenger Service Agent to assist guests with travel needs, respond to inquiries, and handle baggage, ticketing, check-in and boarding tasks. The role requires strong communication, the ability to multitask, and a willingness to work a flexible schedule including nights and weekends.

The position offers opportunities to contribute to excellent guest experiences, maintain airline standards, and participate in paid training.