Ramp & Customer Service Agent at Horizon Air Eugene, OR

null; Eugene (OR); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Free standby travel privileges

Comprehensive well-being programs

401k match

Job summary

Horizon Air is hiring a Ramp & Customer Service Agent in Eugene, OR. The role performs above- and below-wing duties, including guest interactions and ramp functions, in a fast-paced outdoor setting.

Responsibilities span assisting guests with travel needs, handling baggage and ticketing, boarding, luggage processing, and security duties, with a flexible schedule including nights, weekends, and holidays.

Qualifications

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must be able to stand for long periods.
• Must be able to bend, stoop, squat, reach and grasp.

Responsibilities

• Assist guests with travel needs (e.g., answers inquiries, baggage, ticketing, checking-in passengers, boarding flights) in a fast-paced environment.
• Work outdoors in all weather while performing below-wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back aircraft, aircraft de-icing).
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby and upgrade requests).
• Process and secure guest luggage, file and maintain luggage claims as necessary (e.g., damaged, delayed, pilferage).
• Load and offload luggage and cargo using conveyor belts.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Ramp & Customer Service Agent – Horizon Air, Eugene, OR

Position within Horizon Air’s airport teams assisting with ramp and customer service tasks.

Company

Horizon Air

Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer‑facing or behind the scenes, we welcome those who can be welcoming to people from all walks of life, think on their feet, and manage a flexible schedule.

Role Summary

The Ramp & Customer Service Agent performs above‑and‑below‑wing duties, including guest interactions and ramp functions.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers, boarding flights) in a fast‑paced environment.
• Work outdoors in all weather while performing below‑wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back aircraft, aircraft de‑icing).
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby and upgrade requests).
• Process and secure guest luggage, file and maintain luggage claims as necessary (e.g., damaged, delayed, pilferage).
• Load and offload luggage and cargo using conveyor belts.
• At direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Day in the Life

To preview a Day in the Life of a Horizon Air Customer Service Agent, view the video above. If the video does not work, use the following link: Day in the Life – Horizon CSA.

Required Qualifications

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Must have a valid unexpired driver’s license issued by a U.S. state, U.S. territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Minimum of 1 year of customer service or community service experience.

Job‑Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $16.24 per hour.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits may vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar are required to obtain a SIDA badge provided by the airport authority and maintain good standing to keep the badge. Failure to meet the badge requirements may result in termination.

Regulatory Information

Alaska Airlines, Hawaiian Airlines and Horizon Air are regulated by the Department of Transportation (DOT – 49CFR part40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, PCP, amphetamines or metabolites prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO compliance program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to the protected categories. We also have established an audit and reporting system to allow effective measurement of its equal employment opportunity activities.

Location & Details

Eugene, OR – Airport. Employment Type: Part‑Time. FLSA Status: Non‑Exempt. Regular/Temporary: Regular. Requisition Type: Frontline. Category: Airports & Warehouse.