Airport Customer Service Agent

GAT Airline Ground Support; Greensboro (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

A leading airline ground support company in Greensboro seeks a Customer Service Agent to provide exceptional service to passengers. Responsibilities include checking in and ticketing customers, assisting with baggage, and maintaining a positive airport experience. Candidates should be at least 18 years old, possess a high school diploma, and have strong communication skills. It is essential to work weekends and holidays. The position offers a full-time commitment with entry-level expectations.

Qualifications

• Must be at least 18 years of age.
• Entry-level computer skills required.
• Ability to read, speak, and understand English.
• Ability to stand for long periods of time.
• Must possess good communication skills and a friendly, outgoing personality.
• Possess entry‑level computer skills.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Pass an extensive post‑offer pre‑employment background check, including fingerprinting and a criminal history record check required by federal law.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Greet and assist customers in a friendly manner.
• Handle credit card transactions accurately.
• Process checked baggage weighing up to 100 lbs.
• Accept and process checked baggage weighing up to 100 lbs.
• Operate jetways to position them before aircraft arrival and secure doors.
• Use airline systems to provide flight information, ticketing, documents, and baggage/cargo tracking information.
• Escort unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Skills

Customer assistance

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma or GED

Job description

Job Summary

As a customer service agent you are the first impression of a passenger’s airport experience. The position encompasses checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is required, along with excellent customer assistance. The role requires working in a fast‑paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards and personal check transactions with accuracy, properly account for all collections, and conduct the appropriate airline close‑out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
• Operate jetways to place them in position prior to aircraft arrival, lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• Escort unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age.
• Must have a high school diploma, GED, or equivalent work experience and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry‑level computer skills.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Pass an extensive post‑offer pre‑employment background check, including fingerprinting and a criminal history record check required by federal law.
• Must be able to work nights, weekends, and holidays.

Seniority Level

Entry Level

Employment Type

Full‑time

Job Function

Other

Industries

Airlines and Aviation