Airport Passenger Assistant: Mobility & Customer Care

unitedgroundexpressexternal; Illinois; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Competitive wages

Paid time off

Discounted travel

Career advancement

Job summary

United Ground Express is hiring a Passenger Service Associate to assist disabled travelers at ORD Chicago O’Hare. You will help with boarding, assist with wheelchairs, and manage passenger luggage while guiding customers through the airport.

The role requires fluency in English, strong communication, and physical stamina to lift up to 70 lbs. Shifts include day and night, with required overtime as needed.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old and eligible to work in the U.S. without sponsorship.
• Excellent communication skills and fluent English required.
• Ability to read/write/speak English fluently and operate data entry.
• Must be able to perform physical tasks including bending, stooping, climbing, and working in tight spaces.

Responsibilities

• Safely lift disabled passengers between mobility devices and aircraft seats.
• Push passengers in wheelchairs to gates.
• Carry passengers' carry-on luggage.
• Greet and assist customers upon airport arrival.
• Assist with checked and claimed luggage and data entry.
• Direct passengers to TSA security lines and assist with questions.
• Support passengers with any problems or concerns.

Skills

Excellent communication skills

English fluency

Computer/tablet data entry

Physical stamina

Radio equipment use

Safety awareness

Education

High school diploma or GED

Tools

Radio equipment

Computer/Tablet

Job description

United Ground Express is hiring a Passenger Service Associate to assist disabled travelers at ORD Chicago O’Hare. You will help with boarding, assist with wheelchairs, and manage passenger luggage while guiding customers through the airport.

The role requires fluency in English, strong communication, and physical stamina to lift up to 70 lbs. Shifts include day and night, with required overtime as needed.