Airport Passenger Assistance Specialist

unitedgroundexpressexternal; Illinois; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Competitive wages

Earned Paid Time off

Discounted travel for you and your IMD

Career advancement opportunities

Job summary

United Ground Express is seeking associates to assist passengers at ORD and surrounding airports. You will safely help mobility-impaired travelers, guide wheelchair users to gates, and manage luggage while delivering attentive service to customers arriving at the airport.

This role requires strong communication, English fluency, and the ability to perform physical activities. Day/night shifts, weekends, and holidays may be included as needed.

Qualifications

• High school diploma, or GED.
• Minimum of 18 years old.
• Excellent communication skills.
• Must be able to read, write, and speak English fluently.
• Ability to operate a computer/tablet to enter and retrieve data.
• Must be willing and able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Legally authorized to work in the United States without sponsorship.
• Must be able to work day and night shifts, weekends, and holidays; overtime may be required based on operational need.
• Successful completion of interview required to meet job qualifications.

Responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat.
• Push passengers in wheelchairs to and from gates.
• Carry passengers' carry-on luggage.
• Greet and assist customers upon airport arrival.
• Assist with checked and claimed luggage.
• Direct passengers to appropriate security lines at TSA.
• Assist passengers with any problems, questions, or concerns.

Skills

Excellent communication

English fluency

Reading & writing

Data entry

Customer service

Safety awareness

Education

High school diploma or GED

Tools

Radio equipment

Computer/tablet operation

Job description

United Ground Express is seeking associates to assist passengers at ORD and surrounding airports. You will safely help mobility-impaired travelers, guide wheelchair users to gates, and manage luggage while delivering attentive service to customers arriving at the airport.

This role requires strong communication, English fluency, and the ability to perform physical activities. Day/night shifts, weekends, and holidays may be included as needed.