(ORD) Full Time Passenger Assistance Agent

United Ground Express; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Earned Paid Time off

Discounted travel for you and your imm

Competitive wages

Job summary

United Ground Express at ORD is hiring a Full Time Passenger Assistance Agent to support travelers at Chicago O'Hare. You will assist with mobility devices, push wheelchairs, carry baggage, greet customers, and help with luggage and directions to TSA lines.

Requirements include a high school diploma or GED, fluent English, data entry ability, and readiness for shift work including nights and weekends. Equal opportunity employer; safety credentials may be required.

Qualifications

• High school diploma or GED.
• Minimum of 18 years old.
• Fluent reading, writing and speaking English.
• Ability to operate a computer/tablet to enter and retrieve data.
• Physically able to bend, stoop, climb and work in tight spaces.
• Able to read weight and balance loading instructions and luggage tags.
• Eligible to obtain necessary clearances (FAA, TSA, etc.).
• Legally authorized to work in the United States without sponsorship.
• Willing to work day/night shifts, weekends and holidays; overtime may be required.

Responsibilities

• Safely lift disabled passengers with assistance from mobility devices to/from aircraft seats.
• Push passengers in wheelchairs to and from gates.
• Carry passengers’ carry-on luggage.
• Greet and assist customers on airport arrival.
• Assist with checked and claimed luggage.
• Direct passengers to TSA security lines.
• Assist passengers with questions or problems.

Skills

Fluent English

Data entry

Customer service

Education

High school diploma or GED

Tools

Radio equipment

Computer/Tablet

Job description

(ORD) Full Time Passenger Assistance Agent

#26-1047

Airport

ORD CHICAGO O'HARE INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$18.00

Job Description

Key responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat


• Push passengers in wheelchairs to and from gates


• Carry passengers’ carry-on luggage


• Greet and assist customers upon airport arrival


• Assist with checked and claimed luggage


• Direct passengers to appropriate security lines at TSA


• Assist passengers with any problems, questions, or concerns

Qualifications and minimum requirements

• High school diploma, or GED


• Minimum of 18 years old


• Must be able to read, write, and speak English fluently


• Ability to operate a computer/tablet to enter and retrieve data


• Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces


• Must be able to be alert to moving vehicles or aircraft and use radio equipment


• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags


• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements


• Legally authorized to work in the United States without sponsorship


• Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need


• Successful completion of interview required to meet job qualifications

What we provide

• Competitive wages


• Earned Paid Time off


• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data


• Ability to utilize radio equipment for communications


• Ability to lift up to 70lbs on a consistent basis


• Ability to pass all pre-screening clearances applicable to position qualifications.

ORD Chicago O'Hare international airport Illinois

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.