(ORD) Full Time Passenger Assistance Agent

United Ground Express, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Discounted travel for you and your im­

Job summary

United Ground Express, Inc. at ORD Chicago O'Hare Airport is seeking a Full Time Passenger Assistance Agent.

You will safely assist disabled passengers between mobility devices and aircraft seats, push wheelchairs, carry luggage, greet customers, and guide them to security lines and baggage areas. Qualifications include a high school diploma or GED, fluency in English, and the ability to work day and night shifts including weekends and holidays.

Qualifications

• Must read, write and speak English fluently.
• Must be able to operate a computer/tablet to enter and retrieve data.
• Must be able to perform physical activities including bending, stooping, climbing, and working in tight spaces.
• Must be eligible to obtain necessary credentials per local requirements.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
• Push passengers in wheelchairs to and from gates
• Carry passengers’ carry-on luggage
• Greet and assist customers upon airport arrival
• Assist with checked and claimed luggage
• Direct passengers to appropriate security lines at TSA
• Assist passengers with any problems, questions, or concerns

Skills

English fluency

Computer data entry

Physical stamina

Mobility device handling

Customer service

Education

High school diploma or GED

Tools

Radio equipment

Data entry devices

Job description

(ORD) Full Time Passenger Assistance Agent

#26-1047

Airport

ORD CHICAGO O'HARE INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$18.00

Job Description

Key responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat


• Push passengers in wheelchairs to and from gates


• Carry passengers’ carry-on luggage


• Greet and assist customers upon airport arrival


• Assist with checked and claimed luggage


• Direct passengers to appropriate security lines at TSA


• Assist passengers with any problems, questions, or concerns

Qualifications and minimum requirements

• High school diploma, or GED


• Minimum of 18 years old


• Must be able to read, write, and speak English fluently


• Ability to operate a computer/tablet to enter and retrieve data


• Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces


• Must be able to be alert to moving vehicles or aircraft and use radio equipment


• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags


• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements


• Legally authorized to work in the United States without sponsorship


• Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need


• Successful completion of interview required to meet job qualifications

What we provide

• Competitive wages


• Earned Paid Time off


• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data


• Ability to utilize radio equipment for communications


• Ability to lift up to 70lbs on a consistent basis


• Ability to pass all pre-screening clearances applicable to position qualifications.

ORD Chicago O'Hare international airport Illinois

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.