Airport Ops Supervisor: Customer Service & Team Leadership

United Airlines; Los Angeles (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Accident & disability

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k) plan

Flight privileges

Job summary

United Airlines in Los Angeles is hiring a Supervisor for Customer Service Airport Operations. You will lead front-line teams to ensure exceptional service, on-time product delivery, and adherence to company guidelines.

Responsibilities include coaching, performance management, and implementing standard work across shifts. The role emphasizes operational excellence, safety, and continuous improvement, with opportunities to influence service delivery and partner with business units.

Qualifications

• High school diploma or equivalent.
• 2+ years in operations or fast-paced environment or completed sponsor training.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven abilities in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.
• Demonstrated business acumen, continuous improvement and customer focus.
• Strong accountability, teamwork, motivation and safety orientation.
• Must be legally authorized to work in the United States without sponsorship.
• Interview required to meet qualifications.
• Reliable, punctual attendance essential.

Responsibilities

• Lead front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set expectations, and maintain cross-shift communications.
• Manage task delegation, coaching, recognition and skill development focused on service and operational excellence.
• Identify issues and apply structured problem solving; create action plans for performance gaps; document actions in the case management system.
• Review metrics, conduct trend analyses, and drive continuous improvement and accountability.
• Develop and implement standard work processes; ensure effective shift turnover and operational alignment.
• Participate in safety and accident review boards; provide actionable feedback to address behavior.

Skills

Team leadership

Customer service

Written and verbal communication

Conflict resolution

IT systems familiarity

Safety orientation

Attendance reliability

Decision making

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

IT systems

Job-relevant software

Job description

United Airlines in Los Angeles is hiring a Supervisor for Customer Service Airport Operations. You will lead front-line teams to ensure exceptional service, on-time product delivery, and adherence to company guidelines.

Responsibilities include coaching, performance management, and implementing standard work across shifts. The role emphasizes operational excellence, safety, and continuous improvement, with opportunities to influence service delivery and partner with business units.