Airport Operations Leader: Service, Safety & Team Growth

United Ground Express, Inc.; Gypsum (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flight privileges for employee and fam

Discount on United tickets

Vacation, sick time & floating HOL

Medical plan options

Flexible Spending Accounts

401(k)

Paid training

Parking or transportation assistance

Participation in annual incentive plan

Job summary

United Ground Express, Inc. seeks a Supervisor to partner with the General Manager on daily operations, service delivery, and financial performance. The role focuses on creating a great workplace and a welcoming customer environment while ensuring stand-by support for irregular operations.

You will lead a station team, coach staff, and maintain strong relationships with airport authorities, vendors, and internal teams. The position requires flexibility across shifts and weekends.

Qualifications

• Able to manage airport operations independently.
• Operate in a dynamic, fast-paced environment.
• Analytical thinking with goal-directed leadership and service focus.
• Strong verbal and written communication skills.
• Proven problem-solving and drive for excellence.
• Strong organization and planning abilities.
• Leadership skills with coaching capability.
• Flexible to work all shifts; available 7 days a week / 24 hours as needed.
• Previous service or operational experience required.
• Cross-utilized experience (Above the Wing/Below the Wing) required.
• Previous supervisory experience required.

Responsibilities

• Oversee day-to-day operational and financial performance of the station and take corrective actions as needed.
• Ensure compliance with safety requirements and security checks.
• Set a positive example for the team to deliver excellent customer service.
• Maintain a positive work environment and strong employee relations.
• Solicit customer feedback to improve travel experience.
• Provide coaching and direction to achieve goals.
• Manage the station budget, staffing forecasts, and resources.
• Maintain station facilities, equipment, and professional appearance.
• Comply with station controls and internal audit standards.
• Build relationships with airport authorities, vendors, and regulatory bodies.
• Manage vendor service contracts and provide remote support as needed.
• Be willing to work beyond scheduled times during irregular operations.

Skills

Airport ops management

Dynamic operations

Analytical thinking

Communication skills

Problem solving

Organization & planning

Leadership & coaching

Flexibility on shifts

Service/operational experience

Cross-utilized experience

Supervisory experience

Job description

United Ground Express, Inc. seeks a Supervisor to partner with the General Manager on daily operations, service delivery, and financial performance. The role focuses on creating a great workplace and a welcoming customer environment while ensuring stand-by support for irregular operations.

You will lead a station team, coach staff, and maintain strong relationships with airport authorities, vendors, and internal teams. The position requires flexibility across shifts and weekends.