Airport Operations Supervisor - Lead Teams, Timely Service

United Airlines; Newark (NJ); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Parental leave

401(k) and flight privileges

Job summary

United Airlines in Newark is seeking an Airport Operations Supervisor to lead front-line teams, ensure on-time, high-quality service, and uphold company safety and quality standards across shifts. You will develop standard work, coach team members, review performance metrics, and collaborate with business partners to deliver consistent service.

Strong leadership and communication are essential. This role requires a high school diploma, 2 years of experience, and the ability to work in a

Qualifications

• High school diploma or equivalent required.
• 2 years' experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.

Responsibilities

• Lead front-line teams to deliver on-time, high-quality service; run briefings and coach for service excellence.
• Analyze key metrics and drive continuous improvement and accountability.
• Participate in safety and incident reviews; provide actionable feedback.
• Act as SME on service delivery and union guidelines; offer guidance.
• Collaborate with partners to ensure consistent service delivery.
• Manage documentation and communications; attend meetings.

Skills

Team leadership

Customer service

Communication

Problem solving

IT systems proficiency

Safety awareness

Accountability

Attendance reliability

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

IT systems

Operational software

Job description

United Airlines in Newark is seeking an Airport Operations Supervisor to lead front-line teams, ensure on-time, high-quality service, and uphold company safety and quality standards across shifts. You will develop standard work, coach team members, review performance metrics, and collaborate with business partners to deliver consistent service.

Strong leadership and communication are essential. This role requires a high school diploma, 2 years of experience, and the ability to work in a