Airport Operations Lead: On-the-Floor Coach & Security

CLEAR - Field; Dallas (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

PTO 3 weeks + holidays

Wellness stipend

401k with match

Comprehensive benefits

Family Planning benefits

Bereavement leave

Emotional well-being support

Ongoing training and development

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of hourly Ambassadors at a busy airport station. You will coach on security, service, and sales while spending most time on the floor with customers.

You will recruit, onboard, and develop Ambassadors, enforce TSA and CLEAR policies, and partner with the station leadership to drive customer satisfaction and performance metrics in a fast-paced environment.

Qualifications

• Minimum 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills enabling motivation and mentorship.
• Strong leadership, organization, and ability to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, and compliance.
• Proficiency with daily technology usage in a fast-paced environment.

Responsibilities

• Support the General Manager in essential duties for efficient station operation.
• Ensure CLEAR and TSA policy and procedures with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach and train the team to meet sales and customer service goals.
• Assist with employee relations matters and investigations as needed.
• Analyze metrics, feedback, and on-floor observations to improve performance.
• Build stakeholder relationships and be a trusted station leader.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership experience

Customer-facing operations

Interpersonal skills

Communication skills

Proficiency with technology

Job description

CLEAR is seeking an Operations Manager to lead a team of hourly Ambassadors at a busy airport station. You will coach on security, service, and sales while spending most time on the floor with customers.

You will recruit, onboard, and develop Ambassadors, enforce TSA and CLEAR policies, and partner with the station leadership to drive customer satisfaction and performance metrics in a fast-paced environment.