Airport Operations Manager - On-Floor Leader & Coach

CLEAR; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation with base +目标

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive health/dental/vision and

insurance

Family Planning benefits

Leave programs

Emotional well being resources

Ongoing training & development

Free CLEAR memberships

Job summary

CLEAR is hiring an Operations Manager to join the airport leadership team, reporting to the General Manager. You will guide a team of hourly Ambassadors, coaching them in security, customer service and sales in a fast-paced environment.

The ideal candidate thrives as hands-on leadership, developing staff, driving metrics, and ensuring policy compliance. This role requires a flexible schedule, strong communication, and a commitment to safety and customer experience.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills; able to manage multiple priorities in a fast-changing environment.
• Experience with employee engagement, customer satisfaction, sales and compliance.
• Proficiency in using technology daily in your work.
• Background check required.
• Able to stand/walk for extended periods.
• Willing to work a non-traditional schedule (weekends/holidays/evenings).

Responsibilities

• Support the General Manager in daily station operations to enable Ambassadors to perform security, service and sales duties.
• Ensure CLEAR and TSA policies are followed with high security and integrity.
• Assist with recruitment, onboarding and development of Ambassadors and foster continuous learning.
• Coach and train the team to meet sales and customer service goals.
• Investigate employee relations matters and conduct investigations as needed.
• Analyze metrics and feedback to improve on-floor performance.
• Build relationships with internal and external stakeholders and be a trusted station leader.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Skills

Leadership

Customer-facing

Communication

Mentoring

Team management

Analytics

Technology proficiency

On-floor presence

Job description

CLEAR is hiring an Operations Manager to join the airport leadership team, reporting to the General Manager. You will guide a team of hourly Ambassadors, coaching them in security, customer service and sales in a fast-paced environment.

The ideal candidate thrives as hands-on leadership, developing staff, driving metrics, and ensuring policy compliance. This role requires a flexible schedule, strong communication, and a commitment to safety and customer experience.