Airport Operations Lead: Service, Security & Sales

Secure Identity, LLC.; Sarasota (FL); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with companymatch

Comprehensive medical, dental, vision

Family Planning benefits

Leave program

Emotional well being assistance

Ongoing training and development

Free CLEAR memberships for you and one

Descrizione del lavoro

CLEAR is seeking an Operations Manager to lead hourly Ambassadors at a major airport, reporting to the General Manager. You will drive daily operations, coach the team on security, service, and sales, and ensure adherence to policy and high standards.

The role requires hands-on leadership, the ability to recruit and develop staff, and a focus on on-floor customer engagement. Non-traditional hours and a strong safety mindset are essential.

Competenze

• 3+ years of leadership in a customer-facing operation such as retail, hospitality, or similar.
• Ability to coach, mentor, and develop Ambassadors and manage performance.

Mansioni

• Support the General Manager in daily station operations, ensuring security, service, and sales excellence.
• Lead and coach Ambassadors; recruit, onboard, and develop staff.
• Maintain high security standards in line with CLEAR/TSA policies.
• Drive customer service and sales goals; analyze metrics and feedback to improve performance.
• Build relationships with internal and external stakeholders; spend 80% on the floor with customers.

Conoscenze

Leadership experience

Customer-facing operations

Coaching/mentoring

Sales & customer service

Security/compliance awareness

Technology proficiency

Descrizione del lavoro

CLEAR is seeking an Operations Manager to lead hourly Ambassadors at a major airport, reporting to the General Manager. You will drive daily operations, coach the team on security, service, and sales, and ensure adherence to policy and high standards.

The role requires hands-on leadership, the ability to recruit and develop staff, and a focus on on-floor customer engagement. Non-traditional hours and a strong safety mindset are essential.