Airport Operations Leader — On‑Floor Coach

CLEAR - Corporate; New York (NY); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation structure

Paid time off

Wellness stipend

401k match

Comprehensive benefits

Family planning benefits

Parental leave

Bereavement leave

Emotional well-being support

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at our airport station. You will report to the General Manager and drive daily operations, coaching for security, service, and sales.

The ideal candidate has 3+ years in leadership in customer-facing environments, strong communication, and the ability to work a non-traditional schedule. The base salary range is $72,500 to $85,000 per year, with additional incentive compensation.

Qualifications

• At least 3 years of leadership in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and influence others.
• Solid leadership and organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, and adherence to compliance standards.
• Proficiency in using technology daily in your work.
• Must complete a government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set by CLEAR and regulations.
• Willingness to work non-traditional schedules (weekends, holidays, early mornings, evenings).

Responsibilities

• Support the General Manager in essential duties for efficient station operations.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Assist with employee relations matters and investigations as needed.
• Analyze metrics, feedback, and on-floor observations to drive performance improvements.
• Build and foster stakeholder relationships and serve as a trusted leader.
• Spend 80% of time on the floor in a customer-facing airport environment.

Skills

Leadership experience

Interpersonal skills

Customer service

Multi-priority management

Technology proficiency

Job description

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at our airport station. You will report to the General Manager and drive daily operations, coaching for security, service, and sales.

The ideal candidate has 3+ years in leadership in customer-facing environments, strong communication, and the ability to work a non-traditional schedule. The base salary range is $72,500 to $85,000 per year, with additional incentive compensation.