Airport Operations Leader - On-Floor Coach & Guest Experience

Secure Identity, LLC.; Morrisville (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and driving daily floor operations at the station. The role emphasizes hands-on coaching for security, customer service, and sales in a fast-paced environment.

The ideal candidate will bring 1–2 years of leadership experience in a customer-facing operation, strong interpersonal skills, and the ability to manage multiple priorities while following CLEAR and federal security

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency with daily technology usage.
• Ability to stand/walk for extended periods.
• Familiarity with policy procedures and federal security screening requirements.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Monitor and drive security, service and sales on each shift.
• Lead shift briefings, debriefs and huddles; coach and train the team to meet sales and customer service goals.
• Oversee asset control and devices; troubleshoot technology as needed.
• Represent CLEAR in the airport and with TSA and airline stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and driving daily floor operations at the station. The role emphasizes hands-on coaching for security, customer service, and sales in a fast-paced environment.

The ideal candidate will bring 1–2 years of leadership experience in a customer-facing operation, strong interpersonal skills, and the ability to manage multiple priorities while following CLEAR and federal security