Airport Operations Manager - Guest Experience & Security

CLEAR - Field; Miami (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Base salary + target bonus

3 weeks PTO + holidays

Wellness stipend $100/mo

Retirement plan with company match

comprehensive benefits

Job summary

CLEAR - Field is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coach staff, and ensure security and customer service standards are met in a fast-paced environment.

The role requires hands-on leadership, floor time, and a strong focus on sales and customer experience. A non-traditional schedule including weekends or evenings may be required. Base salary ranges from $70,000 to $85,000 per year.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (retail, hospitality, etc).
• Excellent interpersonal and communication skills to motivate and influence others.
• Solid leadership and organizational abilities to manage multiple priorities.

Responsibilities

• Support the General Manager in essential duties for efficient station operations.
• Ensure compliance with CLEAR and TSA policies with high security and integrity.
• Recruit on-boarding and develop Ambassadors to foster learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals.

Skills

Leadership

Customer-facing ops

Communication

Coaching & mentoring

Stakeholder management

Technology proficiency

Job description

CLEAR - Field is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coach staff, and ensure security and customer service standards are met in a fast-paced environment.

The role requires hands-on leadership, floor time, and a strong focus on sales and customer experience. A non-traditional schedule including weekends or evenings may be required. Base salary ranges from $70,000 to $85,000 per year.