Airport Operations Leader & Team Coach

Secure Identity, LLC.; Miami (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay structure

3 weeks PTO + holidays

Wellness stipend

401k with match

Medical/dental/vision insurance

Family planning benefits

Leave programs

Emotional well-being programs

Training & development

Job summary

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and guiding a team of hourly Ambassadors in security, customer service and sales.

The role requires hands-on coaching, on-floor presence, and the ability to recruit, onboard, develop and motivate staff; familiarity with TSA policies; strong communication; willing to work non-traditional hours.

Qualifications

• 3+ years of leadership in a customer-facing operation.
• Strong interpersonal and communication skills.
• Ability to coach, mentor, and develop teams.
• Experience with employee engagement and sales metrics.
• Able to work non-traditional hours and adapt to a fast-paced environment.
• Familiarity with security policies and TSA procedures.

Responsibilities

• Support the General Manager in the efficient operation of the station and lead Ambassadors in security, service and sales.
• Ensure CLEAR and TSA policies are followed with high levels of security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach and train the team to meet sales and customer service goals.
• Assist with employee relations matters and investigations as needed.
• Analyze key metrics and customer feedback to improve performance on the floor.
• Build relationships with internal and external stakeholders and join the station leadership team.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Skills

Leadership experience

Customer-facing operations

Interpersonal communication

Mentoring / coaching

Security policy adherence

Technology proficiency

Job description

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and guiding a team of hourly Ambassadors in security, customer service and sales.

The role requires hands-on coaching, on-floor presence, and the ability to recruit, onboard, develop and motivate staff; familiarity with TSA policies; strong communication; willing to work non-traditional hours.