Airport Operations Leader – On‑Floor Customer & Security

Secure Identity, LLC.; Cincinnati (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonus target

Paid time off

Wellness stipend

401k match

Comprehensive benefits

Family planning

Leave program

Wellbeing support

Training & development

Free CLEAR membership

Job summary

Secure Identity, LLC. is hiring an Operations Manager to lead daily airport operations, coach Ambassadors, and ensure security, service, and sales excellence.

You will report to the General Manager and work on the floor most of the time, driving high performance in a fast-paced environment. The role requires 3+ years of leadership in customer-facing settings, strong communication, and the ability to balance multiple priorities while upholding CLEAR and TSA procedures.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate and mentor others.
• Strong leadership and organizational skills with ability to manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, sales and compliance standards.
• Proficiency in using technology daily in work.
• Must be able to successfully complete a government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set by CLEAR, airport, state and federal regulations.
• Willing to work non-traditional schedule (weekends/holidays/early mornings/evenings).

Responsibilities

• Support the General Manager in essential duties for efficient station operation.
• Ensure CLEAR and TSA policy and procedures with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Assist with employee relations matters and investigations as needed.
• Analyze metrics, customer feedback and floor observations to improve performance.
• Build stakeholder relationships and serve as a trusted member of the station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Interpersonal skills

Organizational skills

Compliance & policy

Technology proficiency

Background check

Stamina on feet

Policy follow-through

Flexible schedule

Job description

Secure Identity, LLC. is hiring an Operations Manager to lead daily airport operations, coach Ambassadors, and ensure security, service, and sales excellence.

You will report to the General Manager and work on the floor most of the time, driving high performance in a fast-paced environment. The role requires 3+ years of leadership in customer-facing settings, strong communication, and the ability to balance multiple priorities while upholding CLEAR and TSA procedures.