Airport Operations Lead - Customer Experience & Security

clearfield; Ontario (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

Paid time off

Wellness stipend ($100/mo)

401k with match

Medical, dental, vision coverage

Parental leave

Family planning benefits

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coaching security, customer service and sales in a fast-paced environment.

The role requires hands-on leadership, ability to manage multiple priorities, and a commitment to policy compliance and TSA procedures. Compensation ranges with experience and location.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (retail, hospitality, etc).
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Able to use technology daily in your work and follow policy/compliance standards.

Responsibilities

• Support the General Manager in essential duties for efficient station operations.
• Ensure CLEAR and TSA policy and procedures are followed with security and integrity.
• Recruit, onboard, and develop Ambassadors; coach and train to meet sales and service goals.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.
• Analyze metrics and feedback to improve team performance.
• Build relationships with internal and external stakeholders and lead the station team.

Skills

Leadership

Customer-facing

Communication

Tech-savvy

On-floor presence

Job description

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coaching security, customer service and sales in a fast-paced environment.

The role requires hands-on leadership, ability to manage multiple priorities, and a commitment to policy compliance and TSA procedures. Compensation ranges with experience and location.