Airport Operations Supervisor — Lead Teams & Excellence

United; San Diego (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Flight privileges

Medical benefits

Paid time off

Job summary

United Airlines is seeking a Supervisor in Airport Operations to lead front-line teams, ensuring on-time, high-quality service and adherence to company standards. You will coach staff, monitor performance, and apply structured problem solving across shifts.

The role emphasizes strong communication, safety focus, and collaboration with partners to deliver consistent service and quality products. A pace of work centers on operations and continuous improvement.

Qualifications

• 2+ years’ experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service
• Strong written, verbal, and interpersonal communication skills
• Proven ability in conflict resolution, decision‑making, and team leadership
• Must be legally authorized to work in the United States for any employer without sponsorship

Responsibilities

• Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; set expectations and coach across shifts.
• Review metrics, conduct trend analyses, and drive continuous improvement and accountability.
• Participate in safety and accident review boards; provide actionable feedback.
• Serve as a subject matter expert on service delivery and union guidelines; provide guidance as needed.
• Partner with Business Partners to support shared goals and ensure consistent service delivery.

Skills

Leadership

Customer service

Communication

Problem solving

Team leadership

Safety awareness

IT proficiency

Attendance reliability

Education

High school diploma

Bachelor's degree (preferred)

Tools

Case management system

Job description

United Airlines is seeking a Supervisor in Airport Operations to lead front-line teams, ensuring on-time, high-quality service and adherence to company standards. You will coach staff, monitor performance, and apply structured problem solving across shifts.

The role emphasizes strong communication, safety focus, and collaboration with partners to deliver consistent service and quality products. A pace of work centers on operations and continuous improvement.