Airport Operations Leader: Drive Service, Safety & Growth

United Ground Express, Inc.; Lexington (KY); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Flight privileges

Flight discounts 20%

Vacation, Sick Time, and Floating HOL

Medical plan options—PPO, Dental, Vis

Flexible Spending Accounts

401(k)

Paid training

Parking or transportation assistance

Participation in annual incentive plan

Job summary

United Ground Express, Inc. is seeking a General Manager to lead a station in Lexington, KY, overseeing daily operations, service quality, and team performance.

You will drive financial results, ensure safety standards, and foster a positive work environment for staff and customers. You will manage staffing, coaching, and vendor relationships, while maintaining facilities and ensuring compliance with internal controls and airport authorities.

Qualifications

• Ability to manage airport operations independently.
• Ability to work in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Must possess and maintain a valid US state driver's license.

Responsibilities

• Oversee day-to-day operational and financial performance of the assigned station, monitoring against plan and initiating corrective actions.
• Ensure compliance with safety requirements, including security checkpoint and gate/screening requirements.
• Sets a positive example for the station team to ensure excellent customer service.
• Maintain a positive work environment and strong employee relations across the team.
• Solicit customer feedback to understand needs and opportunities to improve travel experience.
• Provide coaching and direction to the station team to achieve goals.
• Manage the operations budget, staffing forecasts, and resource requirements.
• Maintain station facilities, equipment, and professional appearance standards for all employees.
• Ensure compliance with station controls and internal audit standards.

Skills

Airport operations management

Leadership

Communication skills

Problem-solving

Adaptability

Driver's license

Education

College Degree or equivalent

Tools

Radio equipment

Job description

United Ground Express, Inc. is seeking a General Manager to lead a station in Lexington, KY, overseeing daily operations, service quality, and team performance.

You will drive financial results, ensure safety standards, and foster a positive work environment for staff and customers. You will manage staffing, coaching, and vendor relationships, while maintaining facilities and ensuring compliance with internal controls and airport authorities.