Airport Operations Leader — Security, Service & KPIs

CLEAR - Field; Palm Springs (CA); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Medical, dental, vision, disability, &

Life insurance

Family planning benefits

Bereavement leave

Emotional well being support

Ongoing training & development

Free CLEAR memberships

Job summary

CLEAR is hiring a General Manager to lead daily operations at our Palm Springs location. You will oversee Ambassadors and Managers, ensuring security, customer service, and sales excellence while driving KPIs and coordinating with airport partners.

The role requires strong leadership and hands-on management in a high-volume environment. You will spend the majority of time on the floor, lead a diverse team, and report on KPIs, policies, and performance.

Qualifications

• Minimum 6 years of leadership in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills; proven training and mentoring ability.
• Ability to manage multiple priorities and influence others in a dynamic environment.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR tech on airport security, service, and sales.
• Own the airport business and drive KPIs and performance.
• Hire, develop and retain a diverse team aligned with CLEAR objectives.
• Foster engagement and accountability for security and customer service while sharing the CLEAR story.
• Performance manage salaried and hourly staff and conduct tough performance conversations.
• Build relationships with TSA, airline and airport partners; escalate as needed.
• Manage labor, payroll, and scheduling; spend 80% of time on the floor.

Skills

Leadership experience

Staff management

Customer-facing

KPI reporting

Security/compliance awareness

Job description

CLEAR is hiring a General Manager to lead daily operations at our Palm Springs location. You will oversee Ambassadors and Managers, ensuring security, customer service, and sales excellence while driving KPIs and coordinating with airport partners.

The role requires strong leadership and hands-on management in a high-volume environment. You will spend the majority of time on the floor, lead a diverse team, and report on KPIs, policies, and performance.