Airport Operations Leader - Team & KPI Drive

Secure Identity, LLC.; Denver (CO); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with base and

Target bonus

3 weeks paid time off

Wellness stipend

401k with company match

Medical, dental, vision, life ins.

Family planning benefits

Bereavement leave

Emotional well being support

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking an Assistant General Manager to lead daily operations at a designated airport location. You will drive engagement, oversee all team members, and ensure secure, customer-focused experiences while representing the CLEAR story on the floor.

The role requires at least 5 years of leadership in fast-paced, high-volume settings, strong coaching skills, and proven ability to manage payroll, scheduling, and KPIs. Comprehensive benefits and growth opportunities accompany this role.

Qualifications

• 5+ years of leadership in high-volume, customer-facing settings.
• Strong coaching, mentoring and team development abilities.
• Proven experience managing both salaried and hourly staff.
• Ability to analyze KPIs and drive improvements.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR technology at the airport.
• Own the airport business, drive KPI achievement and overall execution.
• Hire, develop and retain a diverse, high-performing team.
• Engage employees and model exceptional security and customer service.
• Manage performance and have tough conversations when needed.
• Build relationships with TSA, airlines and airport partners; escalate as needed.
• Oversee labor, payroll and scheduling with on-floor time emphasis.
• Spend 80% of time on the floor in a customer-facing environment.

Skills

Leadership experience

Customer-facing

Team development

KPI reporting

Scheduling & payroll

Communication

Job description

CLEAR is seeking an Assistant General Manager to lead daily operations at a designated airport location. You will drive engagement, oversee all team members, and ensure secure, customer-focused experiences while representing the CLEAR story on the floor.

The role requires at least 5 years of leadership in fast-paced, high-volume settings, strong coaching skills, and proven ability to manage payroll, scheduling, and KPIs. Comprehensive benefits and growth opportunities accompany this role.