Airport Operations Leader | Customer Service & Security

CLEAR; Denver (CO); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

Wellness stipend

401k with company match

Comprehensive benefits

Parental Leave

Paid holidays

CLEAR memberships

Job summary

CLEAR is hiring an Assistant General Manager to lead daily airport operations, focusing on security, customer service, and sales. You will manage both salaried and hourly staff, drive KPIs, and ensure exceptional teamwork and adherence to CLEAR standards.

The role requires strong leadership, communication skills, and the ability to work non-traditional hours in a fast-paced environment. Base compensation reflects the responsibilities and impact at the airport location.

Qualifications

• At least 5 years of leadership experience in a high-volume, customer-facing environment.
• Experience managing both salaried and hourly employees.
• Strong leadership, organizational, and communication skills; ability to train and motivate teams.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers utilizing CLEAR technology for security, service, and sales.
• Own the airport location's business; drive KPIs and execution.
• Hire, develop, and sustain a diverse team delivering security, service, and sales.
• Manage payroll, scheduling, and labor optimization; ensure floor time on customer interaction.
• Build relationships with TSA, airline and airport partners; escalate needs as necessary.

Skills

Leadership

Customer-facing

High-volume

People management

Job description

CLEAR is hiring an Assistant General Manager to lead daily airport operations, focusing on security, customer service, and sales. You will manage both salaried and hourly staff, drive KPIs, and ensure exceptional teamwork and adherence to CLEAR standards.

The role requires strong leadership, communication skills, and the ability to work non-traditional hours in a fast-paced environment. Base compensation reflects the responsibilities and impact at the airport location.