Airport Operations Leader — Security, Service & KPIs

CLEAR; Palm Springs (CA); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive benefits (medical,Dental

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Job summary

CLEAR is seeking a General Manager to lead daily operations at the Palm Springs location, overseeing Ambassadors and Managers and ensuring exceptional security and customer service experiences. You will drive KPI achievement, manage labor, and maintain strong stakeholder relationships with TSA and airport partners.

You will hire and mentor a diverse team, manage payroll and scheduling, and spend the majority of time on the floor ensuring a high standard of service and execution across all shifts.

Qualifications

• Six years of leadership experience in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills with a focus on training and mentoring.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR technology for airport security, customer service and sales.
• Own the airport business and drive execution to achieve KPIs and metrics.
• Hire, develop and retain a diverse team delivering on CLEAR objectives for security, service, and sales.
• Foster employee engagement and accountability to uphold CLEAR standards.
• Performance manage staff with ongoing feedback and tough conversations as needed.
• Build relationships with TSA, airline and airport partners; address inquiries promptly and escalate when needed.
• Manage labor, payroll and scheduling to optimize staffing levels, with 80% time spent on the floor in customer-facing roles.

Skills

Leadership

People management

Customer service

KPIs reporting

Stakeholder management

Job description

CLEAR is seeking a General Manager to lead daily operations at the Palm Springs location, overseeing Ambassadors and Managers and ensuring exceptional security and customer service experiences. You will drive KPI achievement, manage labor, and maintain strong stakeholder relationships with TSA and airport partners.

You will hire and mentor a diverse team, manage payroll and scheduling, and spend the majority of time on the floor ensuring a high standard of service and execution across all shifts.