Airport Operations Leader - Security and Guest Experience

CLEAR - Field; Denver (CO); Presencial; USD 85 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

PTO & holidays

Wellness stipend

401k

Medical & dental

Vision

Life insurance

Family planning

Bereavement leave

Well being program

Training & development

Free CLEAR memberships

Resumo da oferta

CLEAR is building the secure identity company of the future. The Assistant General Manager will lead daily operations at the Denver location, oversee hourly and salaried teammates, and ensure exceptional security and customer service on the floor most of the day.

You will drive KPIs, manage payroll, scheduling, and stakeholder relationships with TSA and airline partners. Ideal candidates have 5+ years of leadership in high-volume, customer-facing settings, experience managing both salaried and

Qualificações

• 5+ years of leadership in high-volume, customer-facing settings.
• Experience managing both salaried and hourly employees.
• Strong training, mentoring and motivational skills.
• Ability to drive KPIs and ensure compliance with policies.

Responsabilidades

• Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
• Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics.
• Hire, develop and sustain a diverse team delivering on CLEAR objectives related to security, service, and sales.
• Drive employee engagement and accountability for security and customer service experiences.
• Performance manage salaried and hourly team members with ongoing feedback.
• Build stakeholder relationships with TSA, airline and airport partners; escalate as needed.
• Manage labor, payroll and scheduling; spend 80% on the floor in a customer-facing environment.

Conhecimentos

Leadership

Customer service

KPI reporting

Payroll management

Staff development

Communication

Descrição da oferta de emprego

CLEAR is building the secure identity company of the future. The Assistant General Manager will lead daily operations at the Denver location, oversee hourly and salaried teammates, and ensure exceptional security and customer service on the floor most of the day.

You will drive KPIs, manage payroll, scheduling, and stakeholder relationships with TSA and airline partners. Ideal candidates have 5+ years of leadership in high-volume, customer-facing settings, experience managing both salaried and