Airport Operations Leader - Security & Service

CLEAR - Field; San Jose (CA); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Competitive compensation structure

PTO and holidays

Wellness stipend

401k with match

Comprehensive benefits

Training and development

Free CLEAR memberships

Job summary

CLEAR is seeking a General Manager to lead the daily operations of our San Jose location. You will manage Ambassadors and Managers, ensure security and customer service excellence, and drive the CLEAR experience on the floor.

You will hire and develop a diverse team, own KPIs, collaborate with TSA and airline partners, manage labor and payroll, and spend most of your time on the floor delivering exceptional service.

Qualifications

• At least 6 years of leadership in high-volume, customer-facing settings.
• Self-motivated and positive with a passion for teamwork.
• Experience managing both salaried and hourly employees.
• High standards, strong interpersonal and communication skills.
• Ability to manage multiple priorities and influence others.
• Willingness to work non-traditional hours and pass a background check.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers on airport security and customer service.
• Own the airport business and drive KPI execution and operational results.
• Hire, develop and retain a diverse team delivering CLEAR objectives.
• Drive employee engagement and accountability while sharing the CLEAR story.
• Performance manage salaried and hourly staff with ongoing feedback.
• Build relationships with TSA, airlines and airport partners; escalate when needed.
• Manage labor, payroll and scheduling to maximize utility.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership

KPIs

Customer service

People management

Scheduling

Communication

Job description

CLEAR is seeking a General Manager to lead the daily operations of our San Jose location. You will manage Ambassadors and Managers, ensure security and customer service excellence, and drive the CLEAR experience on the floor.

You will hire and develop a diverse team, own KPIs, collaborate with TSA and airline partners, manage labor and payroll, and spend most of your time on the floor delivering exceptional service.