Airport Operations GM - Lead Security, Service & KPIs

CLEAR - Corporate; San Antonio (TX); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

Wellness stipend

401k with company match

Comprehensive benefits

Parental Leave

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking a General Manager to lead daily operations at our San Antonio location. You will manage Ambassadors and Managers, drive KPIs, and ensure security and customer service excellence while championing the CLEAR story on the floor.

The role requires 6+ years of leadership in high-volume, customer-facing settings, proven ability to manage salaried and hourly staff, strong communication, and the capacity to navigate non-traditional schedules.

Qualifications

• At least 6 years of leadership experience in a high-volume, customer-facing environment.
• Experience managing both salaried and hourly employees.
• Excellent interpersonal and communication skills; proven ability to train, mentor and motivate teams.
• Ability to manage multiple priorities and influence others in a changing environment.
• Willingness to work a non-traditional schedule and pass a government background check.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers delivering security, service and sales.
• Own the airport business and drive KPIs and operational execution.
• Hire, develop and sustain a diverse, high-performing team.
• Drive employee engagement and uphold CLEAR storytelling on the floor.
• Performance manage staff and conduct difficult conversations as needed.
• Build relationships with TSA, airlines and airport partners; escalate issues as needed.
• Manage labor, payroll and scheduling.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership

Customer-facing

Salaried & hourly staff

KPIs & analytics

Communication

Job description

CLEAR is seeking a General Manager to lead daily operations at our San Antonio location. You will manage Ambassadors and Managers, drive KPIs, and ensure security and customer service excellence while championing the CLEAR story on the floor.

The role requires 6+ years of leadership in high-volume, customer-facing settings, proven ability to manage salaried and hourly staff, strong communication, and the capacity to navigate non-traditional schedules.