Airport Operations Leader: Security & Guest Experience

CLEAR - Field; San Francisco (CA); On-site; USD 176,000 - 216,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off (3 weeks)

Wellness stipend

401k with company match

Medical/Dental/Vision benefits

Life Insurance

Family Planning benefits

Bereavement Leave Program

Emotional Well Being Support

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking a General Manager to lead daily operations at the San Francisco location. You will oversee Ambassadors and Managers, ensure security and customer service excellence, and drive KPIs while representing the CLEAR mission.

This role requires hands-on leadership on the floor, strategic staffing, and accountability for performance, scheduling, and collaboration with TSA and airport partners. Strong people skills and a proven track record of turning metrics into results are essential.

Qualifications

• 6+ years of leadership experience in high-volume, customer-facing environments.
• Self-motivated, positive, and able to foster teamwork.
• Experience managing both salaried and hourly employees.
• High standards with strong interpersonal and communication skills.
• Ability to train, mentor, and motivate teams.
• Strong leadership, organizational skills, and multitasking.
• Proven ability to review KPIs and report on them.
• Willing to follow CLEAR and regulatory policies and procedures.
• Availability for non-traditional schedules (weekends/holidays/evenings).
• Background check clearance required.

Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
• Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
• Build stakeholder relationships with TSA, airline and airport partners; support needs /or inquiries in a timely manner, escalating to a higher level as necessary
• Manage labor to ensure highest utility, and oversight of payroll and scheduling
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Skills

Leadership experience

Customer-facing

Salaried/hourly management

Interpersonal skills

Organizational skills

KPI reporting

Policy adherence

Availability schedule

Background check

Team development

Job description

CLEAR is seeking a General Manager to lead daily operations at the San Francisco location. You will oversee Ambassadors and Managers, ensure security and customer service excellence, and drive KPIs while representing the CLEAR mission.

This role requires hands-on leadership on the floor, strategic staffing, and accountability for performance, scheduling, and collaboration with TSA and airport partners. Strong people skills and a proven track record of turning metrics into results are essential.