Airport Operations Lead: On-Floor, Service & Security

Fountain; San Jose (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

CLEAR in San Jose, CA is seeking an Assistant Operations Manager to join the airport leadership team. You will lead daily floor operations at your station and coach staff on security, customer service and sales while reporting to the General Manager in a fast-paced environment.

Ideal candidates possess 1–2 years of frontline leadership, strong communication, and the ability to manage multiple priorities while adhering to CLEAR, TSA, and government screening requirements.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (e.g., retail, hospitality).
• Excellent interpersonal and communication skills; ability to motivate and mentor others.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead daily floor operations at your station within the airport.
• Coach staff on security, customer service, and sales performance.
• Coordinate shift briefings, debriefs, and rotations; drive customer satisfaction and sales targets.

Skills

Customer service leadership

Communication

Education

High school diploma or equivalent

Tools

Technology proficiency

Staff training tools

Job description

CLEAR in San Jose, CA is seeking an Assistant Operations Manager to join the airport leadership team. You will lead daily floor operations at your station and coach staff on security, customer service and sales while reporting to the General Manager in a fast-paced environment.

Ideal candidates possess 1–2 years of frontline leadership, strong communication, and the ability to manage multiple priorities while adhering to CLEAR, TSA, and government screening requirements.