Airport Operations Lead — On‑Floor Coach & Sales

CLEAR; San Francisco (CA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Wellness stipend

401k match

Medical insurance

Dental vision

Life insurance

Disability coverage

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to join the airport leadership team in San Francisco. You will lead a team of hourly Ambassadors, coaching for security, service and sales while reporting to the General Manager.

Ideal candidates have at least 3 years of leadership in customer-facing operations, strong interpersonal skills, and the ability to work a non-traditional schedule. The total compensation ranges from $70,000 to $98,000 per year.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate, mentor and influence others.
• Solid leadership and organizational skills with ability to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, sales and compliance.
• Proficiency in using technology daily.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and regulations set by CLEAR and authorities.
• Availability to work non-traditional schedule (weekends, holidays, early mornings, evenings).

Responsibilities

• Support the General Manager in essential duties for efficient station operation and enable Ambassadors to perform security, service and sales tasks.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors, fostering continuous learning.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters & investigations as needed.
• Analyze metrics, customer feedback, and on-floor observations to improve team performance.
• Build stakeholder relationships and serve as a trusted member of the station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Technology proficiency

Job description

CLEAR is seeking an Operations Manager to join the airport leadership team in San Francisco. You will lead a team of hourly Ambassadors, coaching for security, service and sales while reporting to the General Manager.

Ideal candidates have at least 3 years of leadership in customer-facing operations, strong interpersonal skills, and the ability to work a non-traditional schedule. The total compensation ranges from $70,000 to $98,000 per year.