Airport Operations GM: Lead Teams, KPIs & Guest Experience

CLEAR - Corporate; Pittsburgh (Allegheny County); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Competitive base + bonus

3 weeks paid time off + holidays

wellness stipend $100/mo

401k with company match

Comprehensive benefits (medical, etc.)

Parental Leave

Employee memberships

Job summary

CLEAR is seeking a General Manager to lead daily operations at our airport location. You will manage Ambassadors and Managers, drive KPI performance, and ensure security and exceptional customer service while expanding CLEAR's presence.

You will hire and develop a diverse team, manage payroll and scheduling, build relationships with TSA and airline partners, and spend 80% of time on the floor. A non-traditional schedule and government background check are required.

Qualifications

• At least 6 years of leadership experience in high-volume, fast-paced, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills; ability to train, mentor and motivate staff.
• Experience reviewing and reporting KPIs on a regular basis.
• Ability to follow policies and procedures set by CLEAR, airport, state and federal regulations.
• Willingness to work a non-traditional schedule (weekends, holidays, early mornings, evenings).

Responsibilities

• Lead day-to-day operations of ambassadors and managers using CLEAR technology at the airport.
• Own the airport business and drive KPI execution to meet targets.
• Hire, develop and sustain a diverse team delivering security, service, and sales.
• Drive employee engagement and accountability for security and customer service.
• Manage payroll and scheduling; provide performance feedback and tough conversations when needed.
• Build relationships with TSA, airline and airport partners and escalate as necessary.

Skills

Leadership experience

Customer-facing operations

KPI reporting

Staff development

Employee engagement

Conflict resolution

Job description

CLEAR is seeking a General Manager to lead daily operations at our airport location. You will manage Ambassadors and Managers, drive KPI performance, and ensure security and exceptional customer service while expanding CLEAR's presence.

You will hire and develop a diverse team, manage payroll and scheduling, build relationships with TSA and airline partners, and spend 80% of time on the floor. A non-traditional schedule and government background check are required.