Airport Operations Lead - Customer Experience

Secure Identity, LLC.; Kahului (HI); On-site; USD 32,000 - 45,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at your station. The role emphasizes hands-on coaching for security, customer service and sales in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing settings, strong interpersonal skills, and the ability to manage multiple priorities.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work non-traditional hours including weekends and evenings.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Multitasking

Technology proficiency

Mobility

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at your station. The role emphasizes hands-on coaching for security, customer service and sales in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing settings, strong interpersonal skills, and the ability to manage multiple priorities.