Airport Operations Leader (General Manager)

CLEAR - Corporate; Boise (ID); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with companymatch

Medical, dental, vision, pet, home, &=

Disability and life insurance

Family Planning benefits

Parental Leave

Bereavement Leave

Emotional Well Being Assistance

Training and development

Free CLEAR memberships

Job summary

CLEAR is seeking a General Manager to lead daily operations at our Boise location, overseeing hourly and salaried teams, and ensuring exceptional security and customer service. You will own the airport business unit, drive KPIs, and partner with TSA, airlines, and airport operators to deliver the CLEAR experience on the floor.

Ideal candidates bring 6+ years of leadership in high-volume, customer-facing settings, demonstrated ability to manage diverse teams, and a proven track record in

Qualifications

• At least 6 years of leadership in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Excellent leadership, interpersonal, and communication skills.
• Ability to train, mentor, and motivate teams.
• Strong organizational skills; manage multiple priorities.
• Experience tracking KPIs and reporting.
• Willingness to work non-traditional hours.
• Ability to pass government background check.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR tech.
• Own the airport business unit and drive KPI execution.
• Hire, develop, and retain a diverse team.
• Foster employee engagement and CLEAR storytelling.
• Performance manage salaried and hourly staff.
• Build relationships with TSA, airlines, and airport partners.
• Manage labor, payroll, and scheduling.
• Spend at least 80% on the floor in a customer-facing role.

Skills

Leadership experience

People management

Communication

Mentoring

Multi-tasking

KPI analysis

Flexible schedule

Background check

Customer-facing leadership

Job description

CLEAR is seeking a General Manager to lead daily operations at our Boise location, overseeing hourly and salaried teams, and ensuring exceptional security and customer service. You will own the airport business unit, drive KPIs, and partner with TSA, airlines, and airport operators to deliver the CLEAR experience on the floor.

Ideal candidates bring 6+ years of leadership in high-volume, customer-facing settings, demonstrated ability to manage diverse teams, and a proven track record in