Airport Operations Leader - Customer Experience & KPIs

CLEAR - Field; Boise (ID); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

3 weeks paid time off

Wellness stipend

401k with company match

Comprehensive benefits

Family Planning benefits

Bereavement leave

Emotional well being support

Ongoing training & development

Free CLEAR memberships

Job summary

CLEAR is building the secure identity platform of the future. The General Manager will lead daily operations at the Boise airport location, oversee all team members, and ensure exceptional security and customer service.

You will drive engagement, manage payroll, and build strong partnerships with airport stakeholders. Ideal candidates bring 6+ years of leadership in fast-paced, customer-facing settings and a proven ability to manage both salaried and hourly staff while meeting KPIs and

Qualifications

• 6+ years of leadership experience in a high-volume, customer-facing environment.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers at the airport.
• Own the airport business and drive KPIs & metrics.
• Hire, develop and sustain a diverse team delivering security, service, and sales.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership

People management

KPIs reporting

Customer service

Job description

CLEAR is building the secure identity platform of the future. The General Manager will lead daily operations at the Boise airport location, oversee all team members, and ensure exceptional security and customer service.

You will drive engagement, manage payroll, and build strong partnerships with airport stakeholders. Ideal candidates bring 6+ years of leadership in fast-paced, customer-facing settings and a proven ability to manage both salaried and hourly staff while meeting KPIs and